Frequently Asked Questions

Depends on how bad it is. A single-room pipe burst — maybe 5-7 days. Full house flood — 2-4 weeks including reconstruction. We give you a realistic timeline on day one and update you as the job progresses.

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

Mold needs moisture and time. In Wilmington's climate, 48 hours of standing moisture is enough. That's why we push hard to get on-site fast and start drying immediately. We also apply antimicrobial treatment as a preventive measure on every job.

Insurance-covered losses: you pay your deductible, we handle the rest directly with your carrier. Uninsured work: we assess the damage, give you a written estimate, and don't start until you approve it. No hidden fees, no bait-and-switch.

Fully licensed in North Carolina, bonded, and insured with $2M in general liability coverage. Our technicians hold IICRC certifications in water restoration (WRT), applied structural drying (ASD), and mold remediation (AMRT).