Frequently Asked Questions

Licensed, bonded, insured — the basics. Beyond that, every crew member is IICRC-certified and does annual continuing education. We also maintain certifications with specific equipment manufacturers for warranty compliance.

If your insurance covers the loss, we bill them directly. You typically pay your deductible and that's it. For non-insured work, we give you a free estimate upfront — no surprises.

Under an hour for most of Waterloo and the surrounding area. We don't wait until morning — water damage gets worse every hour you wait. Call (866) 993-3605 any time.

In Iowa? Absolutely. The humidity here accelerates mold growth — we've seen visible colonies in as little as 36 hours after a flood. Our protocol includes antimicrobial treatment during every water damage job specifically to prevent mold from getting started.

Yes — we work with all the major carriers. State Farm, Allstate, USAA, Liberty Mutual, Farmers, all of them. We document the damage, submit the claim, and deal with the adjuster so you don't have to.