Frequently Asked Questions

If your insurance covers the loss, we bill them directly. You typically pay your deductible and that's it. For non-insured work, we give you a free estimate upfront — no surprises.

Fully licensed in Connecticut, bonded, and insured with $2M in general liability coverage. Our technicians hold IICRC certifications in water restoration (WRT), applied structural drying (ASD), and mold remediation (AMRT).

Depends on how bad it is. A single-room pipe burst — maybe 5-7 days. Full house flood — 2-4 weeks including reconstruction. We give you a realistic timeline on day one and update you as the job progresses.

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

Yes — mold can start growing within 24-48 hours in Connecticut's humidity. That's why fast response matters. We start drying immediately and use antimicrobial treatments to prevent growth. If we find existing mold, we handle remediation too.