Frequently Asked Questions

Licensed, bonded, insured — the basics. Beyond that, every crew member is IICRC-certified and does annual continuing education. We also maintain certifications with specific equipment manufacturers for warranty compliance.

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

Most insured water damage claims cost you only your deductible. We bill your carrier directly using Xactimate — the same estimating software they use. For uninsured work, we quote before we start. Free estimates, always.

Typical residential job: 3-5 days for drying, then 1-2 weeks for repairs if drywall or flooring needs replacing. Larger losses take longer. We keep you updated daily and never drag things out.

Yes — mold can start growing within 24-48 hours in Vermont's humidity. That's why fast response matters. We start drying immediately and use antimicrobial treatments to prevent growth. If we find existing mold, we handle remediation too.