What We Do — 24/7 Water Damage | Rochester
Our Rochester team covers the full scope of water damage work. Click any service for details, or call (866) 993-3605 to get started.
Water Damage Restoration
Water extraction and structural drying for residential and commercial properties in Rochester. Our process: arrive within 60 minutes, extract standing water with commercial-grade equipment, set up drying equipment based on psychrometric calculations for New York's climate zone, monitor daily with moisture meters and data loggers, and close out with a full documentation package for your insurance company. We handle Category 1 (clean water), Category 2 (gray water), and Category 3 (contaminated water) — each with appropriate safety protocols.
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Emergency Water Extraction
Professional emergency water extraction service in Rochester, NY.
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Flood Cleanup
Flood damage is urgent because floodwater isn't just water — it carries sewage, chemicals, soil, and bacteria. Our Rochester flood cleanup starts with rapid extraction using commercial pumps, followed by removal of contaminated materials (carpet pad, lower drywall, insulation). Then antimicrobial treatment, structural drying, and air quality verification. We document everything for FEMA claims when applicable.
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Sewage Cleanup
Sewage backup is a Category 3 water loss — the most hazardous category. Our Rochester sewage cleanup crews wear full PPE including Tyvek suits and respirators. We extract contaminated water with dedicated equipment (separate from our clean-water extractors), remove all porous materials that contacted sewage (carpet, pad, lower drywall, insulation), apply hospital-grade antimicrobial treatment to remaining surfaces, and sanitize the entire affected area. EPA disposal protocols for all contaminated materials.
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Mold Remediation
Mold is almost guaranteed in New York when water damage goes untreated for more than 48 hours — the heat and humidity create perfect conditions. Our mold remediation follows IICRC S520 standards: containment with negative air pressure, removal of affected materials in sealed bags, HEPA air filtration throughout, antimicrobial treatment of remaining structures, and post-remediation air testing by a third-party lab. We don't do mold testing and mold removal — that's a conflict of interest. We recommend an independent hygienist for pre-testing.
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Storm Damage Repair
When a storm hits Rochester, our phone lines light up. We triage by severity — active flooding and structural damage get priority. Emergency board-up and tarping crews go out first to stop further damage. Then our restoration teams follow up with water extraction, drying, and repairs. We've handled the aftermath of every major storm event in Rochester for the past 15 years.
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Basement Waterproofing
Professional basement waterproofing service in Rochester, NY.
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Structural Drying
Every material dries differently — drywall, hardwood, concrete, framing lumber. Our structural drying approach accounts for that. We use a mix of axial and centrifugal air movers, LGR dehumidifiers sized for the space, and specialty systems like injectidry for wall cavities. Monitoring equipment tracks drying curves in real time. In New York's climate zone, proper dehumidifier selection makes or breaks the timeline.
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Content Restoration
When we pack out your belongings, every item gets photographed, tagged, and inventoried. At our facility, we sort by material type: textiles go through commercial laundering, hard goods get ultrasonic cleaning, documents and photos get freeze-dried, electronics get evaluated by our restoration specialist. You get everything back clean, with a full manifest for your insurance claim.
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