Frequently Asked Questions

Fully licensed in Virginia, bonded, and insured with $2M in general liability coverage. Our technicians hold IICRC certifications in water restoration (WRT), applied structural drying (ASD), and mold remediation (AMRT).

If your insurance covers the loss, we bill them directly. You typically pay your deductible and that's it. For non-insured work, we give you a free estimate upfront — no surprises.

Yes — we work with all the major carriers. State Farm, Allstate, USAA, Liberty Mutual, Farmers, all of them. We document the damage, submit the claim, and deal with the adjuster so you don't have to.

In Virginia? Absolutely. The humidity here accelerates mold growth — we've seen visible colonies in as little as 36 hours after a flood. Our protocol includes antimicrobial treatment during every water damage job specifically to prevent mold from getting started.

Under an hour for most of Roanoke and the surrounding area. We don't wait until morning — water damage gets worse every hour you wait. Call (866) 993-3605 any time.