Frequently Asked Questions

Most insured water damage claims cost you only your deductible. We bill your carrier directly using Xactimate — the same estimating software they use. For uninsured work, we quote before we start. Free estimates, always.

Yes. Licensed contractor in Oregon, fully insured, and every tech is IICRC-certified. We carry workers comp too — some restoration companies skip that, which puts you at liability risk. We don't.

Our average response time in Portland is about 47 minutes. We keep crews and equipment ready to roll at all hours. Call (866) 993-3605 — we answer live, not voicemail.

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

Yes — mold can start growing within 24-48 hours in Oregon's humidity. That's why fast response matters. We start drying immediately and use antimicrobial treatments to prevent growth. If we find existing mold, we handle remediation too.