Frequently Asked Questions

Yes. Licensed contractor in Rhode Island, fully insured, and every tech is IICRC-certified. We carry workers comp too — some restoration companies skip that, which puts you at liability risk. We don't.

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

Yes — mold can start growing within 24-48 hours in Rhode Island's humidity. That's why fast response matters. We start drying immediately and use antimicrobial treatments to prevent growth. If we find existing mold, we handle remediation too.

If your insurance covers the loss, we bill them directly. You typically pay your deductible and that's it. For non-insured work, we give you a free estimate upfront — no surprises.

Our average response time in Newport is about 47 minutes. We keep crews and equipment ready to roll at all hours. Call (877) 701-8886 — we answer live, not voicemail.