Frequently Asked Questions

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

If your insurance covers the loss, we bill them directly. You typically pay your deductible and that's it. For non-insured work, we give you a free estimate upfront — no surprises.

Under an hour for most of Memphis and the surrounding area. We don't wait until morning — water damage gets worse every hour you wait. Call (866) 993-3605 any time.

In Tennessee? Absolutely. The humidity here accelerates mold growth — we've seen visible colonies in as little as 36 hours after a flood. Our protocol includes antimicrobial treatment during every water damage job specifically to prevent mold from getting started.

Yes. Licensed contractor in Tennessee, fully insured, and every tech is IICRC-certified. We carry workers comp too — some restoration companies skip that, which puts you at liability risk. We don't.