Frequently Asked Questions

Typical residential job: 3-5 days for drying, then 1-2 weeks for repairs if drywall or flooring needs replacing. Larger losses take longer. We keep you updated daily and never drag things out.

Yes. Licensed contractor in Texas, fully insured, and every tech is IICRC-certified. We carry workers comp too — some restoration companies skip that, which puts you at liability risk. We don't.

Most homeowner policies cover sudden water damage (pipe bursts, appliance failures). We handle the entire claims process — documentation, estimate submission, adjuster coordination. You focus on your family, we handle the paperwork.

Our average response time in Lubbock is about 47 minutes. We keep crews and equipment ready to roll at all hours. Call (866) 993-3605 — we answer live, not voicemail.

In Texas? Absolutely. The humidity here accelerates mold growth — we've seen visible colonies in as little as 36 hours after a flood. Our protocol includes antimicrobial treatment during every water damage job specifically to prevent mold from getting started.