Frequently Asked Questions

Typical residential job: 3-5 days for drying, then 1-2 weeks for repairs if drywall or flooring needs replacing. Larger losses take longer. We keep you updated daily and never drag things out.

Short version: we photograph everything before we start, create a detailed Xactimate estimate, submit it to your carrier, and coordinate directly with your adjuster. We've processed hundreds of claims in Massachusetts — we know what they need.

Usually under 60 minutes in Lowell. We have trucks pre-staged across the metro and a dispatcher on the phone 24/7. Call (866) 993-3605 and we mobilize immediately.

Insurance-covered losses: you pay your deductible, we handle the rest directly with your carrier. Uninsured work: we assess the damage, give you a written estimate, and don't start until you approve it. No hidden fees, no bait-and-switch.

In Massachusetts? Absolutely. The humidity here accelerates mold growth — we've seen visible colonies in as little as 36 hours after a flood. Our protocol includes antimicrobial treatment during every water damage job specifically to prevent mold from getting started.